Phone Hold Rant

January 8th, 2018by eternaldarkness

So WTF is the point of calling a company, where they place you on hold, then have a customer service rep ANSWER the fucking call, only to be placed on hold again? The CSR says “can you I place you on hold?” as soon as she picks up. WTF? Why even bother picking up, just to put me on hold? And it’s not like we can say No, I will NOT hold, so why even phrase it like a question as if we have a frickin’ choice?

Woman put me on hold for 10 MINUTES. picks up again, and has NO CLUE about a really, simple basic question I had. Absolutely effing useless.

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