So today my father and I went to KFC…. They got the order wrong. very very wrong…. Like the order my father placed was for 7 pieces of legs and thighs and we ended up getting 6 pieces of wings. We called, and had to drive back (20ish mile drive) then the person tried to just give us one piece then got really upset when she was asked if she even listened as the pieces were also wrong in addition to one missing…. That ended up with me turning into a complete asshole and causing a scene…. She seemed pre upset, I eventually just demanded my father’s money back, which then brought the manager out who did fix it…. I’m still upset at myself for yelling at that person…. Sure my father told me that he wanted me to argue with them if needed, but I still feel bad 🙁 I really feel I need to punish myself for being such an asshole…. And why? I would never do that if they got my order wrong, I wouldn’t even say anything…. I’ve had places just completely forget to give me basically my entire order before and I never said anything…. So why was I so aggressive today about it?
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Maybe something was bothering you as well. Imho it’s understandable that you got upset if it wasn’t your mistake and the person that did got the order wrong got upset at you because of her mistake. I’d say most people would have acted the way you did (or worse), and heh, there was always the chance that if you were extra nice, the person that got your order wrong would have lost her shit anyways (i’ve had it happen many times, hah). So yup… don’t beat yourself over it.
Well she didn’t put the wrong chicken in the box, but she was the one who fucking sucked at customer service, and also apparently the one who had just spoken to us over the phone about 30 minutes before we went there the second time…. I was also upset at my father for not checking to confirm that the order was correct…. -_-
But it did work out, the manager just ended up giving us an 8 piece meal instead (although technically about the same price as their 7 piece used to be :/ so not much of an improvement, not worth almost 2 gallons of gas)
(Disclaimer I’ve worked in fast food)
I don’t see any reason for you too feel astronomically bad. They screwed up. Sure, an easy mistake too make, but you all asked for something, paid for it and didn’t receive what you expected. Aren’t they they assholes?
well yes in a way, but we didn’t check before leaving so it’s kind of our faults…. :/ I should have contained myself a lot better though -_-
When I worked in the industry, I can’t tell you how relieved I felt when someone’s order I screwed up came back so we could fix it. I always knew, generally immediately after I handed them “their” food. Telling the manager on duty, fudge, I just gave them the wrong food… For me, you would have been a godsend.
well you probably wouldn’t have gotten snippy and been confused about us actually coming back to fix it -_- Like we did talk to her on the phone even before hand (yes she’s the one who answered it seems, same name and everything and they claimed nobody else there had her name)
Maybe not. Then again I don’t see anything to be snippy about. I screwed up and misheard you. Worst case you misspoke. Either way, as an employee, I see no reason for me, representing the institution to be dumb. You know what you wanted better than the person penciling it down did…
it wasn’t a miss hearing though, the order went threw correctly and paid for correctly for what we wanted, even listed correctly on the receipt. :/ so it was kind of bad that we were given an item worth several dollars less than what was paid for -_-
Oh, and that is defiantly where, as an employee I would have been happy you came back! IOW, yes, they were the assholes, don’t feel so bad! 🙂
I am now considering going to taco bell, as I want to eat large quantities of food right now -_- and they are one of the cheapest ways to get a satisfying overeatting experience. Their dollar menu is pre great for that.
And all the taco bells near me were closed…. they aren’t supposed to close until 3am -_- it’s only 2:30am right now :/
Taco bell has always got my order right (Another disclaimer, I worked at Arbys).
I’ve never had problems with them either…. now time for me to go ^_^ off into the night 😀
Meh.
There’s no shame in wanting what you paid for.
There’s nothing wrong with insisting that they get it right.
If they’re stubborn about getting it right, there’s nothing wrong with you being persistent.
I don’t think you’re an asshole.
And even if you were, I’d probably still like you anyway.
I could have been nicer, her manager was really upset at her -_-
It’s ok.
I still don’t blame you.
🙂
And for some reason all this is making me crave chicken.
I should have maybe gone to 7/11 while out…. But at least I has a soft drink from circle K :/
I’m not going to sugarcoat it at all. What you did wasn’t nice! There’s always a better way to get through to someone and still get what you want. Bit it’s okay. We all make mistakes. We’re all human. She made a mistake by getting your order wrong. Your mistake was that you overreacted. But I don’t think it was this that upset you. Maybe you just wanted your father and ylu to have a good time, and when it didn’t go as per the plan, you got upset? That too, in a way, is a good thing! It shows that you care about your relationship with your father. I could be totally wrong here! Sorry!
Maybe I don’t know -_-
I didn’t mean to upset you…
Now I feel like an asshole
you didn’t upset me don’t worry ^_^ I just gave a shorter response as I don’t know if I was upset because I just wanted to have a good time with my father or something like that…. I was agreeing it was possible…. I just didn’t have much time to respond before class started…. and I just decided to check this really quickly before collapsing into my bed just in case I needed to address something :/
Who was at fault is almost of no practical concern. Although frustrating mistakes are part of life and it’s our attempt to resolve them in such a way that is productive which is important. Antagonising a situation may result in your desired outcome but you risk a lot of people feeling hurt, including yourself. It’s a bittersweet victory and you have to ask yourself if it was even worth it.
It’s almost always better to calmly articulate any error or possible miscommunication and your preferred resolution option and then listening to their side. As a consumer you have certain rights. Be constructive and don’t overwhelm people with anger, as tempting as it can be it’s important to remember that they are humans like us.
I find it sad when I see humankinds negative behaviours which may have helped lead people to this site reapplied back into society.
Who was at fault is almost of no practical concern. Although frustrating mistakes are part of life and it’s our attempt to resolve them in such a way that is productive which is important. Antagonising a situation may result in your desired outcome but you risk a lot of people feeling hurt, including yourself. It’s a bittersweet victory and you have to ask yourself if it was even worth it.
It’s almost always better to calmly articulate any error or possible miscommunication and your preferred resolution option and then listening to their side. As a consumer you have certain rights. Be constructive and don’t overwhelm people with anger, as tempting as it can be it’s important to remember that they are humans like us.
I find it sad when I see humankinds negative behaviours which may have helped lead people to this site reapplied back into society.
I can understand where you’re coming from. More often than not I get angry/upset/annoyed to the point that a trivial event will cause me to go over the top and feel remorse afterwards. You were justifiably angry with them but do take in consideration that often the guy/gal serving you has little to no experience. They are learning as they go along. It took me a while just to think twice before speaking when i’m angry or have a lot of other issues on my mind.
I get upset pre easily too -_- is annoying :/
It was KFC. I don’t need any other reason and neither should you.
Sounds like you have a history with KFC?
Btw I give you total permission to throw the human card. No need to punish yourself. Only punish yourself for enjoyment shattered.
Don’t worry I didn’t end up punishing myself…. My friend ended up keeping me fairly distracted and eventually talked me into just playing some online tcg style games, then I went to class then went to bed after I got back (had only slept 4 hours between earlier today before I went to sleep, and friday -_- so I was pre tired)