What’s a bad way to die? Having a fucking heart attack or brain aneurysm when trying to deal with customer service. I swear, I must’ve burst a couple of blood vessels somewhere this morning. All I wanted to fucking do was buy ONE lousy gift card on ebay, and every time it went to paypal, it wouldn’t let me pay. It kept asking me to verify, and every single time I verify, it tells me I’m verified, then when I go to pay, it makes me verify all over again. After 10x of that, it completely locks me out of my account and makes me call Customer Service.
Yeah, call, wait on hold for an eon, then someone picks up, THEN has to transfer me to the “right dept”, so I have to wait ANOTHER eon. Oh yeah, don’t forget the stupid phone tree: “press 1 for…press 2 for…” Then you get to the part where you have to SAY what you need. You say CUSTOMER SERVICE but then they tell you for what thing and NONE of the options are what you need, so you yell “CUSTOMER SERVICE” into the phone and then the phone tree hell starts back at the beginning…”press 1 for…press 2 for…”
I swear, I can totally see myself dropping dead from frustration and anger. “Woman has heart attack being on hold with customer service…”
I swear, there HAS to be at least a few people who have died this way.
And if there’s such a thing as hell, dealing with/being on hold with customer service has got to be one of the hells out there, one that loops on forever and forever till you go madly insane.
14 comments
I’ve heard this is the slowest and most painful me+hod. It’s more reliable than OD-inch though 🙂
OD-ing*
I encountered a very similar challenge with Amazon.com a few years ago, and it led to some spiritual awakening. Please allow me.
I had purchased an item for about $50, and decided it was not the right size for my needs, so rushed to cancel the order, a mere two hours after placing it. You will not believe the number of hours on the phone it took … and all I got was a partial refund of $30, in the end.
After about 10 such calls, the solution became INSTANTLY clear to me – the $20 I was fighting for was not NEARLY as important as my sanity. Solution – stop calling them, lose $20, keep your sanity. Problem solved !
I really … really … mean this.
But, of course, you have to first see your sanity as being more important than the $$. Only then does such a solution become clear.
Did I want that damn GC anymore? No. But I HAD to call and fix the paypal situation, otherwise I could never buy anything on paypal anymore.
I thought Amazon doesn’t charge you until the order ships? Unless that policy was instituted after your ‘delightful’ experience.
They charged me and shipped the ************ too, despite my prompt cancellation, because it was a 3rd party vendor that Amazon, supposedly, has very little direct dealings with. So, they weren’t able to really cancel it. I had to do the whole return process BS.
I laughed so hard 😀 this happens to me every single time. The damn thing tests my patience so much until I give up the purpose why I called.
See, that’s why they designed it the way they do- to DISCOURAGE people from calling.
It sucks when you have a problem and need help, and you’re forced to call.
Technology sucks. .skcus ygolonhceT
I wish I had one of these superpowers that could “talk” to anything electronic and get it to do what I want. Like in these superhero tv shows/movies.
Ok, seriously, did I confuse another SP member’s gender ? What is going on ?!
“Woman has heart attack being on hold with customer service…”
Earlier today, I thought SadTater was a woman. And, until now, I thought that eternalDarkness was a dude.
Lol I just assume people are dudes, unless they talk about school and their bff etc.
It’s extremely inconsiderate to the customer, and just shows that the company is not customer-centric.
In the end, the buck stops with whoever is in charge. Sometimes I think companies scale too fast, and they can’t keep up with demand, so the product suffers.