overview, i’m leaving out a lot of stuff. sorry if it’s dumb and sorry for my grammar errors:
i’ve worked at two callcenters and two help desks for the past two years. when working at a tech support/customer service telecom call center i was always told help desks where what you would find at the end of the phone answering rainbow: the workload is lighter and callers are company employees, so they must know how to do their jobs and probably have legitimate IT questions….. they’re the same and that’s bullshit.
i think it’s hella dehumanizing having to answer phones for 9+ hrs straight day in day […]