So WTF is the point of calling a company, where they place you on hold, then have a customer service rep ANSWER the fucking call, only to be placed on hold again? The CSR says “can you I place you on hold?” as soon as she picks up. WTF? Why even bother picking up, just to put me on hold? And it’s not like we can say No, I will NOT hold, so why even phrase it like a question as if we have a frickin’ choice?
Woman put me on hold for 10 MINUTES. picks up again, and has NO CLUE about a really, simple basic question I had. Absolutely effing useless.
16 comments
I’ve had them do that to me too.
I’ve even had it happen when I call to order pizza.
Laughable and infuriating at the same time.
Awww cmon, you’ve had worse. 😉
Just because I’ve had worse CSR calls doesn’t make this one today any less irritating.
If you’re gonna put people on hold, then don’t pick up the phone, just to immediately say “can I put you on hold?” Like I don’t see what is the purpose of that is? Is that better than just keeping someone on hold? I’d rather be on hold, get a live human, then talk. Vs to be on hold, get a live human, live human picks up and immediately asks to put me back on hold. That is just stupid.
Anyway, just a rant. Just needed to vent. Some things just make you want to bang your head on the wall.
I think the mindset is they want you to first be acknowledged by a human, even if you’re put on hold immediately, because so many people dislike the automated answering things. You hear a human voice, you think you’re making progress.
No, this just irritates me more. If I hear a human voice, that means my wait is over. Now you wait forever on the phone, a live human comes on, you think you can now talk and get to the reason why you called, but no, that person picks up just to tell you to wait some more. That is not progress. That is a million more times more irritating than to just be on automated hold.
The suck ass music alone could result in spontaneous head banging.
We’re you describing the time you waited on hold for a long time before you got a human, and then they hung up before saying a word? That makes me nutso.
…and they are paid for it!
Smh.. I feel you dude. Annoying as hell.
It’s their way of saying, “Don’t worry, we haven’t forgot that we’re ignoring you. Please don’t get mad about it!” They should just hire more phone reps and cut out the jingles.
Or, in my experience, get their act together before offering services to the public in the first place.
The stink of it is, the times I have spent waiting for a phone CSR, has almost always been due to a company error. I have to pay with my time to help fix their error. Lovely.
And that’s exactly how they want it, so you don’t call and don’t correct the “mistake.”
Some of those “mistakes” can be sizable. The two I have dealt with in the last two years have been serious. One of those companies was not even honest with their CSRs. The other was not honest with me. I had to have a banker sort one out. The other one is still in progress. The scary part is, If I do not correct their “mistakes” it will be very costly to me. Just strange how their mistakes are my problem to pay for and my burden (mostly) to keep up the pressure on them, adding up to many hours and worries over several months already, until it is resolved.